What Is Responsible Gambling?

Responsible gambling means maintaining awareness, control, and balance while you play. It includes:

• Planning your spending and play time in advance
• Avoiding chasing losses or emotional betting
• Seeing gaming as entertainment, not a steady source of income
• Recognising signs that indicate it’s time to pause or take a break

SS9SG’s Commitment to Safer Play

Player Protection Features

• Deposit Limits: Set daily, weekly, or monthly deposit restrictions
• Playtime Alerts: Get timely reminders to manage your session
• Session Timers: Automatically end gameplay when your chosen duration expires
• Cool-Off Periods: Temporarily pause your account at any time
• Self-Exclusion: Request a longer suspension if you need more time away

Secure & Fair Gaming

• Verified RNG Testing: Every game outcome is tested for fairness
• 18+ Verification: Only verified players above 18 years old may register
• Data Encryption: All player data is securely protected through encryption

Recognising Warning Signs

• Hiding gaming activity from friends or family
• Borrowing money to continue playing
• Spending longer or more money than intended
• Feeling stressed, anxious, or guilty after playing
• Neglecting personal or work commitments due to gaming

Self-Assessment

Ask yourself:

• Do I often exceed my planned budget or time limit?
• Am I trying to recover my previous losses?
• Has gaming affected my work or relationships?
• Do I feel uneasy when not playing?

If any of these apply, consider taking a short break or adjusting your limits through the responsible gaming tools available on SS9SG.

Support & Assistance

Professional and confidential support is available through trusted organisations:

• National Council on Problem Gambling (SG): Support services and resources
• Samaritans of Singapore (SOS): 24/7 emotional support
• Gamblers Anonymous: Peer support and recovery groups

Smart Play Tips

• Play only with funds you can afford to lose
• Set both time and money limits before starting
• Avoid playing when tired, stressed, or under the influence
• Take regular breaks between sessions
• Use SS9SG’s built-in deposit limits and cool-off features

Useful Tools

• App Blockers: Restrict access to gaming apps during your break
• Parental Controls: Help protect minors from online gaming platforms
• Bank Notifications: Set alerts for gaming-related transactions

Before Contacting Support

Please prepare the following for faster help:

• Your registered mobile number and SS9SG username
• Screenshots showing current limits or account requests
• A brief note on what assistance you need (limit change, cool-off, exclusion, etc.)

Stay Safe, Play Smart

SS9SG promotes fun and responsible gaming. We’re committed to giving you control through clear tools and 24/7 support. If you ever feel overwhelmed, reach out — we’re here to help keep your gaming experience safe, secure, and balanced.